Refunds & Exchange Policy

Thank you for shopping at Mr Bubble Tea.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on returns and exchange policy.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Mr Bubble Tea
• “goods” refers to the items offered for sale on the Service.
• “Orders” means a request by You to purchase goods from Us.
• “Service” refers to the Website.
• “Website” refers to Mr Bubble tea, accessible from https://www.mrbubbletea.com.au/
• “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Conditions for Returns

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased within seven (7) days from receipt of the original order.
• The goods are in the original packaging
• The following goods cannot be returned:
  1. The supply of goods made to Your specifications or clearly personalized.
  2. The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  3. The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  4. The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

A minimum of 30% of restocking fee will applied for returns. Once we receive your item, it will be inspected and we will notify you of the status of your refund.

Returning goods

You are responsible for the cost and risk of returning the goods to Us. Shipping costs are non-refundable. You should send the goods to the following address:

86 Parramatta Road
Underwood QLD 4119
Australia

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Once we have received these we will issue you a Credit to your account, a refund or re-send the items out to you depending on what suits you best.

Contact Us

If you have any questions about our returns and exchange policy, please contact us:

• By visiting this page on our website: https://www.mrbubbletea.com.au/
• By sending us an email: Info@mrbubbletea.com.au